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SRV

Service Desk

Ticketing, field service, and SLA orchestration in one service layer.

Admin portalSUN Business Flow

Core capabilities

Omnichannel tickets
Field dispatch
SLA compliance

Integration map

This module connects directly to SUN Business Flow, API gateway and audit layers.

Service Desk
SUN Business Flow
API Gateway
BI + Audit
Business outcomes: SLA visibility
Business outcomes: Approval control
Business outcomes: Real-time reporting
Module workbench
Create records and track status/amount in one place.
Records
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Other modules

CRM
CRM
Customer relationships, lead lifecycle, and sales pipeline control.
SLS
Sales
CPQ and full quote-to-contract automation for commercial teams.
FIN
Finance
Unified finance core for GL, AR/AP, cashflow, and consolidation.